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Confidentiality regarding investigations 2

United Kingdom
09/04/2003
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Complainants and respondents are warned by the Ombudsman from the beginning of an investigation that the matter must be treated in confidence. This also applies to the provisional determination (now called "preliminary conclusions"). It does not apply to the final determination and cannot apply to matters which are in the public domain anyway e.g. the fact that a scheme has been terminated. Although they have in the past appeared in anonymised form in the Ombudsman's Annual Reports, this practice has now been dropped (except where sensitive personal information is involved).

The pensions press monitor each month's determinations (which appear on the Ombudsman's website, which is regularly updated) and this usually leads to publicity about significant determinations.

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