The Ombudsman's approach to remedies and compensation 1

United Kingdom

1. Decisions
1.1 Determinations
1.2 Preliminary conclusions

2. Directions
2.1 Compensation for distress and inconvenience
2.2 Misstatements
2.3 Legal expenses of the complainant
2.4 Where the maladministration is breach of trust
2.5 Class actions - beyond
2.6 Ombudsman remitting decisions to trustees
2.7 Winding up

3. Enforcement
3.1 Enforcement through the courts
3.2 Exoneration and indemnity clauses

4. Case study

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