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New super-complainants appointed for gas, electricity and water

United Kingdom
10/01/2005
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From 10 January 2005, both the Gas and Electricity Consumer Council and the WaterVoice Council are able to make "super-complaints" regarding aspects of markets which appear significantly to harm consumer interests.

Super-complaints aim to make competition law more accessible by providing certain bodies with a way of making a complaint which is guaranteed to be reviewed promptly by the appropriate competition regulator. Regulators must respond to super-complaints within 90 days of receipt of the complaint and explain how they propose to deal with the complaint, whether they intend to take action and if so, what form this action will take. This includes the Office of Fair Trading, OFGEM and OFWAT.

The recent designations of the Gas and Electricity Consumer Council and the WaterVoice Council as super-complainants will enable consumer interests in the gas, electricity and water sectors to be raised quickly and in a more public manner.

The bodies now entitled to make super-complaints are:

  • the Gas and Electricity Consumer Council;
  • the WaterVoice Council;
  • the Consumers' Association (Which?);
  • the National Association of Citizens Advice Bureaux;
  • the National Consumer Council.

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