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Mistaken quotation not binding on trustees 2

United Kingdom
14/08/2006
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Reference: Q00594

The member received a benefit statement that indicated a pension at her normal retirement date of £8,400. Eight months later, she received a letter from the trustee advising that there had been an error and that the correct figure was actually £5,800. The member said that in the meantime she had taken financial advice and had planned her retirement, and the cost of educating her dependent children, on the basis of the incorrect figure.



The Ombudsman confirmed that the provision of incorrect information does not itself give rise to an entitlement to the incorrect level of pension that was quoted in error. The Ombudsman found that although the member had taken financial advice based on the incorrect figures this did not amount to her having taken any action to her detriment. He did, however, award her £100 for “distress and disappointment” at having to reconsider her retirement plans.

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