Insurance: "Private insurance market referred by OFT to CC"


The investigation history

The reference stems from a market study launched by the OFT in December 2011, following receipt of information in response to a call for evidence issued in September 2011 and prompted by reports that comprehensive car insurance premiums had risen by 40% between 2010 and 2011. At the time the OFT found reasonable grounds for suspecting that there were features of the market, specifically in relation to third-party vehicle repairs and credit hire replacement vehicles, which were restricting and/or distorting competition, thereby increasing costs across the market (see OFT press release.)

The market study was concluded at the end of May 2012 with the publication by the OFT of the results and a provisional decision to make a MIR to the Competition Commission. At the same time, the OFT opened a further consultation on the proposed MIR, inviting representations by 6 July 2012 (see our previous Law-Now article.)

The September Decision

According to the OFT, the consultation did not reveal any new evidence which could lead it to change its view on the market’s shortcomings and on the advisability of a reference to the Competition Commission.

The two features of the market that the OFT suspects of preventing, restricting or distorting competition remain:

  • the apparent inability of insurers of at-fault drivers to exercise choice over how repairs and replacement vehicle services are provided and to assess the reasonableness of their cost
  • the carrying out of practices by insurers of not-at-fault drivers, brokers, credit vehicle hire providers, credit repairers and other related services providers which allow them to generate revenues through referral fees or rebates, while simultaneously increasing the costs that the insurer of the at-fault driver has to meet.

These are, in the OFT’s view, likely to result in higher costs being passed on to consumers and the OFT still sees a reference as the best course of action, particularly in the light of:

  • the lack of alternative powers – neither enforcement action, nor recommendations would provide a means to a sufficient and comprehensive solution
  • the scale of the suspected problem – the market is estimated to be worth £9.4billion in 2010 and a conservative estimate indicates that consumers could be paying an extra £10 per policy – and the fact that without intervention, the problems are likely to persist
  • no readily implementable remedies – a comprehensive solution which applies to all market participants needs to be identified and the Competition Commission would be best placed to do so, due to the complexity of the competition issues and the large number of market participants.

The full text of the OFT decision, including detailed terms of reference, is available here.